Chatwire
Chat app support through your current help desk
Posted Friday, August 19, 2016
Phone calls. Email. Facebook. Texting. Your customers expect you to be everywhere, but it's expensive to hire more agents to monitor every channel and respond right away. That's where Chatwire comes in. Chatwire meets your customers where they are, and channels their messages into the help desk you already use. When you reply, the message goes back out on the same channel. Your customers are happier, because they can engage with you through their favorite apps (like Facebook Messenger and Kik). And you are too, because a more efficient team means you don't have to hire new agents.