Zelp
Fresh approach to customer support
Posted Friday, December 9, 2016
Zelp is a multi channel customer support tool that lets individuals and teams manage incoming user interactions on Twitter, Facebook and Email. It has all the inbox features, team collaboration features that one would expect from a tool like this. The most amazing features are the plug and play integration that lets you view more context about the conversations in the tool itself and the machine learning based auto triaging that understands the incoming queries and segments them into categories like Query, Compliment, Grievance and so on. It's meant to be your team's one stop shop for all things customer support!