Verbate.co

Customer & team video surveys

Thursday, December 11, 2014

Verbate.co is the most scalable video survey tool for gathering data rich, engaging feedback from your customers & team worldwide. Successful business’s are built by responding to feedback from customers and team; designing better products, solving problems, validating strategies, building culture, uncovering innovation, and understanding customer motivations better than competitors. Feedback is best gathered in person, as we interpret not just the words spoken, but the tone of voice used, the body language and facial expression. In fact as much as 93% of communication is not based on the words we use. Unfortunately, due to the challenges face to face interviews present with cost, time and scalability, the vast majority of feedback is gathered by email or written surveys, resulting in important decisions being made with a fraction of the data. Verbate.co lets users craft a set of questions, or instructions, and invite anyone to submit their video responses using their smartphone / tablet camera. Verbate requires no app download & invites are sent by SMS, Email or the web, ensuring the highest response rates. Video audio can be transcribed for rapid analysis of large responses sets. Use Verbate.co with customers to let them take you shopping, demonstrate products, discuss emotive concepts and visually show you their lifestyles. Use Verbate.co with your team to gather global feedback on initiative in a far more engaging way, and let potential recruits share their personality & cultural fit.